FAQs

SUPPORT

Customer Service Email: info@pureherbalsenses.com

ORDER

How secure is my personal information?
info@pureherbalsenses.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.


What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

SHIPPING
Do you ship internationally?

We are currently shipping only in the US. We may eventually ship internationally. Just be sure to check that the items you are ordering will clear customs in your country

How do I track my order?

We will send you the tracking number after your purchase within 2-5 business days. Please visit https://pureherbalsenses.com/apps/trackingmore below to track your order.

RETURNS

What is your return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to return the product.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 3 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.